Assumptions Lead to Problems

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Last week I was preparing for Sunday’s service at church. We wanted to include communion as part of the service. I have only been at this church for a few weeks now, and I assumed things.

I assumed that their traditions around the celebration of communion would be similar to my experience. Here are my assumptions. I assumed that I could insert communion into the service where I felt it fit best. I was planning for a two-part sermon and decided communion would work really well as a practical expression of the first part. Next, I assumed that communion would be set up with cups of juice in trays and bread on plates. I assumed that would mean we needed a table at the front for the elements to sit until we were ready to move into the ceremony of communion. Then, I assumed that we would be serving everyone. That lead to a few more assumptions. I assumed we then needed to have 4 people prepared to pass the trays down the rows to cover the two sections of chairs we had set up, so I asked four of the elders if they could help serve. Along with the serving, I then assumed that since we were serving the bread and then the juice, we could use someone to play some music while everyone was being served, so I asked my wife to be prepared to play a few songs on the piano. Since I assumed we were serving everyone, I thought my sermon would be longer because we had to give time to serve everyone which would draw things out a bit.

My assumptions were not correct. First, in talking to my wife, she mentioned that she had seen a supply of cups and wafers that were one sealed unit. So then I assumed we will only be serving them once, so that shortens up the time a bit. Then, in conversation with one of the Elders, he mentioned that they had just been handing the elements to people as they entered the sanctuary.

So we will not be serving them at all, okay. They will already have the bread and juice with them for when they were needed. And that meant that we didn’t need anyone to actually serve the congregation.

Well, someone still had to hand them out as people came in for the service. Another assumption was that the piano could be used and I was informed it desperately needed tuning and was not ready to play. I had to tell my wife that her playing was not needed.

Assumptions.

We often make assumptions, especially when we are in a new situation. I am new to this church and had not bothered to ask anyone about how they practiced communion. I could have saved myself some trouble by just asking a few appropriate questions.

So, how can we deal with assumptions in new situations?

  • Realize we don’t know what we don’t know.

When we are in a new situation, we assume that we can approach it the same way we have approached similar situations in the past. We need to realize that every new situation requires new information for us to know how to proceed in a meaningful way.

  • Watch and listen

We can learn a lot in a new situation if we slow down and carefully observe what is going on. Before jumping into action, watch what others around you are doing, even how they are doing things. Listen to the conversation. What do they talk about? What can you learn from what they are saying that will help you know how to move ahead?

  • Ask questions

I am serving as a Transition Pastor. That means I go into a church for a period of a year or so before I move on to a new assignment. Every new church I serve is a new experience for me. Yes, I have years of experience being a pastor, but I have not been a pastor for this church at this time. Even in the last church I served, I had been a pastor there years ago, but people and practices had changed. I did not know how things were done now.

So, I ask a lot of questions. I want to know what their traditions are and how they would like to see things done. I try to figure out who they are talking about when they mention a name.

I try to get a sense of the inter-personal dynamics in the relationships of the people I am working with. I want to know the history so I can get a true sense of the present.

  • Admit you are a newbie

It’s okay to remind people that you are new here, acknowledge that this is a new situation and you may mess up. As I greet people on Sundays, I admit I am new there and don’t know if they are long-term members or guests. As we talk about programs or practices, I remind people I am new and don’t know all the history. I regularly ask people to give me some background and detail on programs or practices so I can get a sense of what they are talking about.

  • Ask for a guide

Sometimes it is helpful to ask for someone to be your guide. It’s good to find who is familiar with the situation so they can help you navigate around potential missteps. If you can find someone like this, make use of their knowledge.

Assumptions can lead to problems, but you may avoid those problems by trying some of the tips above.

I would love to hear how you have handled new situations. Leave a comment about how something went really well or really bad.

Keep looking up,

Andy Wiebe

Book Reviews: Andy’s 2022 Reading Experience

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I will be sharing a brief review of every book I read this year. Hope you enjoy and hope it encourages you to keep reading.

LEADING IN A CULTURE OF CHANGE – by Michael Fullan

This book is an older book but the principles are still helpful today, and maybe even more needed than back in 2001. Change is happening quickly around us, and many are suggesting they have answers. Often those requiring change to happen, look for a charismatic strong leader or a program that has worked somewhere else. Michael Fullan suggests, I believe correctly, that we need to realize that no one program is the answer to every situation. He also says that the change a charismatic leader brings may only last as long as he is leader. So Fullan suggests that change needs to be worked at slowly, with many of the people impacted participating in the transformation. As well, instead of using a cookie cutter approach, look for what might be appropriate to use at certain locations and at certain time periods of the change. He concludes the book like this: “Ultimately, your leadership in a culture of change will be judged effective or ineffective not by who you are as a leader but by what leadership you produce in others.”

Book Reviews: Andy’s 2022 Reading Experience

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I will be sharing a brief review of every book I read this year. Hope you enjoy and hope it encourages you to keep reading.

DEFINED: Who God Says You Are – by Stephen Kendrick & Alex Kendrick

Many in our culture are struggling with their identity. They are confused about who they really are. The Kendrick brothers present a great answer by walking through “who God says you are.” They draw on the book of Ephesians as they say “His Word teaches that you can discover, believe, and set your heart on your true identity – your identity in heaven.” The book is laid out in a daily reading style with extra scriptures and a prayer at the end of each day’s reading. Want to know who God says you are? Then this book is for you.

Pursue Excellence with Constant Evaluation

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“CANEI is an acronym that stands for constant and never ending improvement. If you really want your services to soar, you have to commit to CANEI. You can never be satisfied with what you did last week, even if it was a great week. Always keep moving forward; always be working to reveal God’s excellence in a new, more powerful way.” 

– Nelson Searcy and Jason Hatley, Engage: A Guide to Creating Life-Transforming Worship Services.

To become better we need to evaluate. Everything we do can be improved through taking the time to reflect and evaluate when completed. An effective way to guide post-event evaluation it to use established systems and processes, whether these are adapted from other leaders or organizations, or created internally.

Recently I was reading Leading in a Culture of Change. Michael Fullan, in talking about evaluation, refers to Army After Action Reviews. These AARs have three key questions: What was supposed to happen? What happened? And what accounts for the difference?

I like that. While many evaluation systems include many questions about every aspect of the event, they really all come back to these three questions. All the questions on a long evaluation form probably come down to these three questions.

What was supposed to happen?

This question is effective because it assumes there was a clear plan from the beginning. Every person involved in making it happen knew what was expected. They likely talked through each aspect ahead of time, and maybe even rehearsed parts of it. Your evaluation needs to begin with a reminder of what you hoped to accomplish. In this way, everyone is reminded of what their goals were.

What happened?

This is where you work through the event in hindsight and remind yourself  what actually happened. Did those leading know what they were doing? Did the people involved enjoy the experience? Did it end up being close to the original goal and plan? Were you able to work the vision well, meaning did your effort move everyone toward the envisioned goal? This is the opportunity to consider each aspect and identify what went well and what did not.

What accounts for the difference?

Once you’ve identified the expectations and actual outcomes, it is time to look at how closely your event matched what you had dreamed and planned for. Focus in on what happened differently than expected. Point out any surprises or missteps, and then try to figure out why things did not go as planned. What are some reasons for what went wrong? And just as important: what are some reasons for what went right or better than you had planned?

With this in mind, brainstorm what needs to change to be better next time. There might be all kinds of actions to take to improve:

  • Better training
  • Clearer directions
  • More rehearsing
  • Better equipment
  • And on and on

An After Action Review (AAR) may take a few minutes or may last an hour. It depends on how complicated the event was or how many items were identified when answering the third question. I like these three questions because they really focus in on CANEI. You can zero in on what needs to improve for next time.

Evaluation always needs to lead to action. Everything that needs improvement must be worked on until a satisfactory change has been defined and developed.

Incorporate regular evaluation into your routines. Ask God to help you see where you may have fallen short of His hopes for the event, and the Holy Spirit to make it clear on how to continue to improve. As a follower of Jesus Christ, do your best for the Kingdom of God, no matter what you are doing.

Keep looking up,

Andy Wiebe

Leading Well When the Unexpected Happens!

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We think we have a lot more control on things than we really do. We plan and prepare, but there are many things out of our control. We cannot control the weather, so it is not really all that unexpected when a picnic gets rained out. We cannot control people so it should not surprise us that people do things we hoped they wouldn’t, or don’t do things we wish they would.

Parents have hopes for their children but children choose their own paths. Business owners have dreams for their business but sometimes the market has more influence on how well they do than anything they could prepare. You plan for a big event only to have a small crowd because there were other more interesting things to do.

Most people like to be optimistic. We have to be if we want to make plans or develop anything. We have to believe that things well go well and get better. Reality sometimes chips away at that optimism.

So, what can we do when the unexpected happens?

  1. Pray

Too often we think that we need to find our way through a situation. We have worked hard on a project and want it to go well, so when the unexpected happens we feel that we need to come up with the solution. Instead, we need to remember that God is greater than any problems we come across. And God is never surprised. When challenges surprise us, why not go to God with them?

God will help you through it. He may give you an answer to quickly figure out a solution. He may give you strength as you struggle to find answers and push your way through. But God wants to be part of our lives. And if we are dedicated to serving God, then all that we do in some way should help to build God’s kingdom. If that is our goal, then the God of that kingdom would probably want to help us find our way through.

Remember to Pray.

2. Manage your Responses

An emotional response to the unexpected is not unusual, but obviously not very helpful. If we respond in a negative way to something that surprised us in a negative way, we are only compounding the problem. That is not going to help save the situation or fix what went wrong. Unfortunately, this is my natural response when a car darts in front of me in traffic. Maybe some of you can relate?

If we have enough bad unexpected things happen, when we get to that tipping point or that final straw that breaks the camel’s back, some of us give up. Whatever we were trying to do may just seem like too big of a task if too many unexpected things interfere.

Often it is our emotions that drag us down. We need to find a way to manage our emotions and push on.

3. Determine to Persevere

Some of us are resilient and continue to push ahead, looking for ways to overcome unexpected challenges. While some give up, others find a way through. Don’t immediately let the unexpected stop you from what you were planning to do. If your pursuit is of any value to you, then determine to find your way through.

These first three actions quickly lead you to the fourth one.

4. Triage the Situation

Good leaders will learn to assess the situation quickly and prioritize the needed response. When you go to the Emergency Room at the hospital, you are first taken to triage, where they assess your level of need so they can make sure that the greatest need is served first.

When the unexpected happens, you need to be able to determine the correct response by assessing if the unexpected situation needs to be dealt with first before going on with your plans.

For example, if you are planning a wedding and the hall floods on the week of your special day, you need to determine if the flooding can be dealt with or a new hall needs to be booked. This may take priority for the moment while you put aside the planning of the rehearsal to deal with the unexpected. In the same way, when something unexpected comes up at work or in your personal life, assess the situation to determine where to focus your attention for the best result.

5. Plan the Solution

Once you have triaged to identify your priorities, use that list to guide you through to a resolution. Figure out who can deal with which part of the problem and who can continue to work on the original project. Maybe part of the solution is to shut down your project or event for now and figure out how to reschedule with more planning in the future.

6. Delegate or Recruit Help

The unexpected often means that your time and resources are disappearing more quickly than you had planned. Can you hand off some of the responsibilities either in addressing the unexpected challenges or in the original project? Find someone who can step in to help. Don’t feel that you have to be limited to your abilities or that of your present team.

7. Pray and Trust God to Intervene

Continue to pray throughout the process. If you are a Christian leader, you have access to the God of Heaven. Our creative, miracle-working God can help us when we feel completely overwhelmed. I like seeing where God steps in and does the unexpected. I was just reading in 2 Kings 3 where the kings of Judah, Israel, and Edom were facing an army of Moabites. They thought they were hopelessly defeated, but then God stepped in. Water ran into the valley and onto the plains. The morning sun made it look like blood.

But when they got up the next morning, the sun was shining across the water, making it appear red to the Moabites—like blood. “It’s blood!” the Moabites exclaimed. “The three armies must have attacked and killed each other! Let’s go, men of Moab, and collect the plunder!”

But when the Moabites arrived at the Israelite camp, the army of Israel rushed out and attacked them until they turned and ran. The army of Israel chased them into the land of Moab, destroying everything as they went. (2 Kings 3: 23-24)

God can do the unexpected. Leading well when the unexpected happens depends to a large extent on how much you depend on God.

Keep looking up,

Andy

Book Reviews: Andy’s 2022 Reading Experience

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I will be sharing a brief review of every book I read this year. Hope you enjoy and hope it encourages you to keep reading.

OUTSTANDING LEADERSHIP – by Stan Toler

There are many books on leadership, and this little book is among the best. Every short chapter is chockfull of ideas and definitions and quotes and generally good leadership advice. Stan Toler shares great advice drawing on many other good leaders. In Part 1: Leadership that Motivates, he shares how to develop and share a good vision. Part 2: Leadership that Relates lays out the value of communication and how to best communicate so that you can transform individuals and organizations. A great little book.

Plan a Restful, Renewing Break

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Some people come home after a holiday, wishing they had a week off at home to recover. Holidays are not always restful. Sometimes we use vacation time to meet up with family, which can be really good – or really draining. Sometimes we fill our vacation with so much activity that we come home exhausted.

We all need a break from time to time. For many people, these next two months are the window within which we can plan our holidays. The weather is nice, the kids are out of school, and many organizations slow down over the summer.

It is the perfect time to take some time off. But there is a big difference between taking time off for a busy vacation and having a restful and renewing break from the busyness of life.

If you need a week off to recover from your vacation, you are too busy on your vacation.

It is tempting to use our holiday time to do the many things we wished we could do all year. Maybe we stay home but are constantly on the go with golfing in the morning and swimming with the kids in the afternoon and campfire with family in the evening. While all those things are great, unless we actually take time to slow down, many of us will feel just as tired, if not more, when we return to work.

Is the summer the best time to take a vacation?

Many of us assume that we must take our vacation in the summer, but is that true? Is that best for you and your family? Do you already have weekends off? Why not make the most of them during the summer? Enjoy the slower time in the office and the relaxation of being home with the kids without running off to all kinds of sports or school activities. If you are one of the families who have kids in summer sports you may not have this luxury.

Vacation during a busy season may be more helpful.

Some of us may have the freedom to take a vacation during other times of the year. You might even benefit from lower off-season prices at hotels and vacation spots. In this way, taking time off during a busier work season can be more refreshing than during a time of year that may be slower. If it is possible to take a week off during one of your busy times, you may just come back with more energy and get more done than if you just pushed through as usual.

But we have to take holidays when the kids are out of school!

One father said, “We never let education interfere with our holidays.” You may be able to take your children out of school for a bit if they are in lower grades and they won’t miss much. As they get older you could take your vacation during their school breaks in the middle of the year. If you are really concerned about what they will miss in school, ask the teachers if they can give you some assignments for the kids to work on during your time away.

Find ways to rest and be refreshed and renewed.

There are times to plan holidays with every day and hour filled with activity. There are other times where you recognize you need more sleep and time to slow down and just be. If you are a normal busy family you might benefit from time to just be together without having all kinds of activities on the agenda. Maybe you can rent a cabin on the lake, or go to a resort, and then just do whatever comes up in the day. Feel free to go for a swim when you want, or nap beside the pool. If you like reading, bring a good book. If your family plays board games, bring some to play in the evenings. Just enjoy being together and resting from your busy life.

Take your vacation time!

There are people who pride themselves on not taking all their vacation time. That is ridiculous! If you have the time, why not take it? If you don’t get paid holidays and don’t have money to do much, make your time off count with a “stay-cation” in your own backyard. Take the time for yourself and your marriage and your family that is available to you. Treasure the time you have together while you still can!

Give yourself permission to slow down and do the “nothing” of relaxing. There are times when it is quite okay that we haven’t accomplished anything in the day, except be together with the people who matter the most. Take your time to slow down and relax so you are ready to go back to your busy lives when the vacation is over.

Have a great summer, and if you are on vacation, take time to slow down.

Keep looking up,

Andy

Book Reviews: Andy’s 2022 Reading Experience

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I will be sharing a brief review of every book I read this year. Hope you enjoy and hope it encourages you to keep reading.

HOPE IN THE DARK – by Craig Groeschel

Hope in the Dark: Believing God is Good When Life is Not addresses those questions we have when life is not going as well as we think it should. Craig Groeschel asks many of the questions that we have all asked from time to time, questions like: “Where are you God?” and “Why aren’t you doing something?” He draws on the book of Habakkuk where the prophet asks some of the same questions. Let me give you one quote that I thought was very helpful. He writes, “Habakkuk urges us to draw on our long-term memories of God rather than being so shortsighted that we choose to keep replaying only our immediate, distressing circumstances.” That is so good! As we take our eyes off of our present situation we can remind ourselves of God’s goodness in the past and know that that same God is still walking with us in the difficulties we face. This is a very encouraging book for anyone asking the questions about where God is in our pain.

Do You Really See Your Team?

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We are quick to make judgements about people. Our first impressions can be completely wrong but we hold onto them anyway. Other times, the we may have known someone for a long time but do not realize they are not the same person they were years ago. For someone in a leadership role, there is a particular danger of viewing people one way and not realizing who they truly are and how they can be of help in our organization.

King Solomon, in Ecclesiastes, describes some of the unfortunate ways that people see others.

13 Here is another bit of wisdom that has impressed me as I have watched the way our world works. 14 There was a small town with only a few people, and a great king came with his army and besieged it. 15 A poor, wise man knew how to save the town, and so it was rescued. But afterward no one thought to thank him. 16 So even though wisdom is better than strength, those who are wise will be despised if they are poor. What they say will not be appreciated for long. (Ecclesiastes 9: 13-16, NLT)

These people greatly benefited from the wisdom of a poor person. They appreciated the rescue but did not appreciate the person. We are like these townspeople: quick to write people off, even if they have valuable gifts and insights. We see them a certain way and do not allow that to change as we begin to get to know them and what they offer.

Because of this oversight, we – and by extension our teams and organizations – may lose out on valuable skills and insight just because we have identified a person in one way so we do not think they have anything to add.

King Solomon continues:

5 There is another evil I have seen under the sun. Kings and rulers make a grave mistake 6 when they give great authority to foolish people and low positions to people of proven worth. 7 I have even seen servants riding horseback like princes—and princes walking like servants! (Ecclesiastes 10: 5-7, NLT)

Our quick judgements can create further damage when we choose to promote or demote the wrong people. This can be due to existing relationships or the desire to honour certain people. The unfortunate result is that we listen to the advice of the wrong person when there is someone much wiser nearby.

Most of us work with teams and volunteers in some way at some point in our life. This is especially true in ministry, when programs and services rely on staff and volunteers.

Get to know these staff and volunteers. This could be through personality tests, or at a minimum, putting in the effort to get to know each person well enough to see how they can contribute best. Intentionally take time with this in order to avoid making quick assumptions or writing someone off because of one or two missteps. Often the best outcome happens when people are in roles that suit them best, and it often takes time to identify these roles and responsibilities.

As you work with your teams and notice people are in the wrong roles, be brave enough to reorganize and reassign individuals to roles where they will excel and your team will be better in the long run.

I love to get things done, but I have realized that there are times where I am better off taking time to get to know people first. As we get to know each other, I will learn where someone can serve and give their best, and we will be able to communicate better because I know them and they know me.

Good organizations will have a regular system of evaluating people. The leader does a formal review every six months or a year to continue to help the person get better. In the evaluation, the leader can also discern if this person is still a fit here or would fit better in a different role. A system of regular evaluation is good, but the personal relationships are even better. As you develop good relationships with your key people, they will be brave enough to approach you when they want to learn or grow in a certain area or if they would like to try a different role. If open communication is valued and practiced, you will be more likely to continually give the right responsibilities to the right people.

So much of what we do in life involves working with people. Let’s figure out how to help our teams be the best by putting the right people in the right seats where everyone can contribute their best.

Get to know your people first, then get the work done.

Keep looking up,

Andy Wiebe

Is This Church?

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I have many unique and incredible experiences of church. I have been to churches meeting in large auditoriums, in school gymnasiums, in homes, and at a golf course. I have been to churches on three continents. I have been in churches that speak various languages. I grew up in a church where everyone felt comfortable speaking Low German. In one church most members were speaking Tagalog until the service began in English. I had the opportunity of preaching in a church in Choma, Zambia, where the pastor interpreted it into one of the local languages, Tonga. I have been in church services that started right on time and ended exactly one hour later. I have been in services where there was an approximate ending time but usually it went much longer. I have been in churches of thirty people and churches of hundreds of people.

I have been in churches where the staff led everything in the service and in churches where most of the service was led by volunteers. I have been in services where it felt like we were watching a performance, and I have been in services where the congregation was invited to participate in a number of ways.

So, what makes it church?

Let’s think of a few things that need to be present for it to be church, and before that, let’s define church. Church is the people of God meeting together. So let’s look at a few things that make something “church”.

  • Church is the people of God gathered.

When Paul wrote his different letters, he addressed them to the church in Corinth, or Ephesus, etc. He was addressing people. In Corinthians 1: 2 Paul writes, “I am writing to God’s church in Corinth, to you who have been called by God to be his own holy people.” Church is a gathering of people.

  • Church is the encouraging and motivating of God’s people.

Hebrews 10: 24 and 25 says, “Let us think of ways to motivate one another to acts of love and good works…encourage one another….” When the gathered disperse, they should feel encouraged and motivated to continue to grow in their love of God and their service to others. Something needs to happen when gathered so that the people going home are different than when they came in. They should have been challenged to change in some way.

In order for something to be church, the gathered must leave encouraged.

  • Church is the people of God praying to God.

In 1 Timothy 2: 8 Paul advises this young pastor, “In every place of worship, I want men to pray with holy hands lifted up to God….” One aspect of a church service, when God’s people gather, should be prayer. Somehow, as part of the time with each other, God’s people need to spend time talking with God.

In order for something to be church, the gathered must pray.

  • Church is the people of God gathered to listen to Scripture.

Here is some more advice from Paul to Pastor Timothy: “Until I get there, focus on reading the Scriptures to the church, encouraging the believers, and teaching them.” God’s Word should be read in church. While everyone should read at home on their own as well, there should be public reading of Scripture. That means, preaching through a popular book does not cut it.

In order for something to be church, the gathered must read Scripture.

  • Church is the people of God gathered to be taught.

In the advice to Timothy in the last point, Paul says to “teach them.” Someone, or more than one, needs to expound and apply Scripture to the regular daily lives of God’s people. Someone who has more training or more experience in a passage of Scripture can help others understand it and figure out how the rest of the Bible contributes to what is said in the verses read.

In order for something to be church, the gathered must be taught.

  • Church is the people of God gathered to celebrate communion.

In 1 Corinthians 11 Paul reminds the Corinthian church to respect the Lord’s Supper as a special event reminding us of Jesus’ death and resurrection: “For I pass on to you what I received from the Lord himself. On the night he was betrayed, the Lord Jesus took some bread…” (1 Corinthians 11: 23) He goes on to describe what happened during that meal Jesus had with his disciples, leaving us an example to follow. Many churches regularly celebrate communion, or whatever your church calls it. Some practice it every Sunday, others monthly.

In order for something to be church, communion will be celebrated regularly.

Is this church?

These are some of the elements that make church “church.” Basically, church is the gathered people of God, but the above elements are usually part of that gathering. Not every item above will be in every gathering of believers, and there may be others included. The point is, do we know what needs to included and what does not? Do we understand the incredible value of regularly meeting with others who are part of God’s family? Please leave a comment sharing what you would add or remove from the list. What do you believe needs to be present to be “church”?

I hope you have found a great local church to regularly gather with. If you have not found one, keep looking. You need to meet with others of God’s people.

Keep looking up,

Andy Wiebe