Elevate

Make It Easy For People To Do What You Want

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I was shocked when I attended church this Sunday. I get an occasional Sunday off so I get to take in a service at a church I am not leading. It was a great Sunday with good worship, and the commissioning of a new Lead Pastor. But one thing was missing: the offering. There was no offering received as part of the service. There may have been some information regarding giving on the slide announcements that were playing prior to the service, but I didn’t notice them. On the way out I did notice that there was a “giving station” on the wall. There may have been a few. I don’t know what you would do at the station but it must have been a way to give financially to the church.

Now, you may be wondering why I was shocked, and why I would make such a big deal about this. Here’s why.

First, I know that the church is struggling financially, and had to let a few staff members to in recent months because they couldn’t afford them.

Second, giving of our tithes and offerings to God and the work of his kingdom on earth is part of what following Jesus looks like. It is part of discipleship.

Third, if we want people to do something, we need to make it as easy as possible. Do you want to have your congregation learn how to give back to God, trusting Him to provide all their needs with the remaining money they still have? Then make it easy for them to do so.

We need to make it easy for people to do what we want them to do, whether we are leading an organization or leading a church. Whatever you want your team to do, make it clear and easy to do.

As we entered 2023, I encouraged our church to read the Bible, every day. In fact, I encouraged them to read the whole Bible this year. I printed four different Bible Reading Guides that followed different reading strategies from reading straight through the Bible from beginning to end or jumping around to different topics. I was hoping that at least one of these methods may appeal to people who had never read the whole Bible. Each Guide was a different color, and we included a lengthy description of each guide in the Sunday bulletin, with descriptions in the color of the Guide. I announced that these Guides were available, for four weeks in a row, continually reminding the congregation to choose their plan and begin reading. We placed the guides in a display at the information table everyone walks by every Sunday, making it easy to grab one on the way in to the service or on the way out. We did everything we could to make it as easy for people to choose a reading plan as possible.

As for the way we take up the offering, we do a few things to make it simple and clear how and why we do it. We have a clear step by step direction in the bulletin as to the various ways people can give, including online and in person in the service. We place offering envelopes on the chairs so when people come in for the service, not only is it easy to find an envelope to put their offering in, by prominently displaying these envelopes, it is a reminder that we value their financial gifts to the church. We always include a time in the service when we pass a basket and invite members to drop their financial gift in the basket as it goes by. Just before we pass the basket, we take a moment to talk about why we give and how we do it, thanking everyone for their faithful and willing giving. We pray, inviting God to bless the offering for His work. The whole process doesn’t take long, but it shows we value that part of discipleship and want to include it in our worship service.

As you consider an aspect of your organization or church where you want people to take a certain action, think about how to make it as simple as possible. Explain the purpose and instructions for the activity in multiple ways so it is accessible, and provide materials and time to complete the task. If you want people to fill in a certain form, begin by clearly explaining what is expected in an accessible medium. It may be a public announcement, an email, or text, or even a phone call. It may be a combination of these along with a clear statement explaining each step. Along with the direction, provide a designated time and deadline for completing the task. For example, if it is an evaluation of an event, give the participants time right after the event, or a few minutes the next office day after the event. Make sure that everyone has access to the correct form in a format that is as easy to access as possible – providing each person their own copy (and even a pen) is the most effective for ensuring they will complete it. Do whatever you can to make completing the desired task easy to do.

We all have expectations of our congregation or our team. Let’s do the work to make sure that it is as simple as possible for them to meet your expectations.

Keep looking up,

Andy Wiebe

6 Ways to Engage Your Team in Vision Setting

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I love to work on vision. I’m a dreamer. It’s not hard for me to come up with new ideas, and I do it often. Not everyone has that mindset. I also think quickly and I realize not everyone does. In my present role, I work with a different church each year, and lead them through a process of vision setting. This means I’m engaging with a wider range of individuals, some who are excited about and comfortable with working on vision setting, and some who are not.

Here’s the big question: how can you make sure that everyone is able to fully engage in the process of setting vision for your church or organization?

  • Follow a written plan.

When you lead a team through the process of setting vision for your organization, make sure you first identify a written plan. Whether you use something developed by another, or like me, pick and choose exercises from a variety of sources, make sure that everyone has access to the plan before starting the process. Then each person – not just the leaders – can see where the process is heading.

I provide everyone with a booklet they can follow. One of my team has a difficulty hearing, so the booklet helps him know where we are even when he misses some of what is said in the discussion.

In addition to the overall plan document, for each meeting, I also provide a clear agenda, complete with breaks, and times listed for each exercise so everyone can see if we are falling behind. I try to be a little flexible with the time, and even skip some pages in the workbook if we are running behind schedule. The participants can check those out later if they want.

  • Use Variety

I like to do more than just a question-and-answer format. Some of the exercises I like to use for vision setting sessions are multiple choice or circle the best answer. Some are fill in the blank. I provide examples from other organizations that can spark ideas. I do a little leading but prefer to get the team to do most of the talking, especially since I am the consultant and will not be with the church as they move to implement the plan. My job is to make sure they can arrive at a common vision that is truly theirs. This means that I invite a lot of discussion. I do some work on a white board when trying to bring their ideas together so everyone can see any common threads. I even included a few colour charts to help visualize some exercises. I also like to add a few cartoons! Make sure to include times where people can get up and move around a bit. Sitting for too long will slow people’s thought processes down.

  • Go Slow

When leading a vision process, go slower than you think you should. There are always a few who think slowly and need time to think about things. Some ideas may be brand new and might need some mulling over. Some participants will read and process the directions for the next exercise slower so you can’t rush the process. Too much information too fast will not work. Instead, give time to process to keep everyone’s thinking clear.

  • Circle Back

I have found that it is helpful to present exercises that to get the team to see the present reality and the future possibilities from a number of different angles.

As I recently led our team through a visioning process, it was interesting to see some of the same ideas coming up throughout the session, and ideas coming up later that built on what was previously discussed.  As these topics came up multiple times, it resulted in more clarity.

  • Highlight Recurring Themes

When you are working through a vision process, note these recurring ideas so that everyone is aware of them. It’s obvious that these are the themes that will be a major contributor to the final vision statement and vision picture. Listen to how their answers to different questions tie together and form a common theme. As the leader of the session, you are in position to observe these connections and identify them for the group.

  • Listen to God

In the recent process I led, there were a few times where we just stopped and prayed, both talking to God and listening to Him as well. There were a few times where different members of the team felt God was saying something we needed to pay attention to. When there were others that concurred, we took those thoughts seriously and integrated them into the values and vision that were taking shape.

It was very encouraging to me to see our team fully engaged through a 6-hour vision marathon! Everyone contributed to the conversation and was involved in the process right from the beginning to the end.

What are some ways you have found helpful to keep people engaged in process of developing a vision or strategy?

Keep looking up,

Andy Wiebe

Book Reviews: Andy’s 2023 Reading Experience

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THE BIG PICTURE FOR SMALLER CHURCHES – by John Benton

John Benton writes as the pastor of a small church, encouraging small churches that they can “thrive and survive as a small congregation”. He describes how there are certain things that can really discourage small churches while at the same time pointing out the benefits of small congregations in impacting people’s lives. He suggests there are five things that small churches can excel at, and if they do, they will have meaningful ministry:

  1. Quality Presence
  2. Quality Welcome
  3. Quality Teaching
  4. Quality Hospitality
  5. Quality Prayer

And then he concludes with some ideas on how to fight discouragement in small churches. You will be encouraged to value your small church and make it the best small church it can be.

5 Practices to Prepare for the Busy Seasons

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This is going to be a busy week for me. It is jam-packed with responsibilities and deadlines. I will be attending a funeral in another province, which will take about three days including travel. On the way home I need to make arrangements to pick up a car my daughter bought from an online auction. Then in the four days remaining this week I will preach at a Christian School chapel, plan and lead an Elders Board meeting at the church. Saturday I am to lead the Elders and their wives through a 6-hour Visioning Retreat. On Sunday I am beginning a sermon series in Colossians as well as leading the church in a communion celebration. Besides that, I already have one coffee meeting and a Men’s breakfast. And this list doesn’t include those little interruptions that come up regularly, or the fact that I am also writing a blog and posting another this morning.

So how do we handle the busy times of life?

  • Use the slower times to prepare and plan ahead

My weeks are not always this full. I hope yours aren’t either. So when you have a little more time on your hands, think ahead. I usually plan my sermon series weeks if not months in advance. I often take time at the beginning of the year to plan a whole year of sermons, figuring out when to preach certain topics or themes or books of the Bible.

I have already been working on the Colossians sermon series so I have a pretty good idea of how I will introduce the series on Sunday. It’s not completed, but it shouldn’t take too much more time to finish my introduction sermon.

I have known I was speaking in chapel for about eight weeks. I have a sermon I preached a few weeks ago that I think will adapt well for this purpose. I need to adjust the sermon to make it interesting and applicable to 5- 15 year olds, but at least I have an idea of what I will be doing.

So when you have slower times, think ahead. Plan what you will be doing in the future. The more you think ahead, the more likely you will have at least some of the work done for the events of those busy seasons.

  • Use your experience to help you in the busy times

I have had little time to specifically focus on the Vision Retreat I  lead on Saturday. Fortunately, I have experience leading similar events. I have old files of other vision processes I have led and can adapt those to specific needs of this church, giving me a great starting point.

I heard of one pastor who threw away every sermon he preached. He wanted each sermon to be fresh and not a repeat of something before. While I appreciate the desire to be fresh for each teaching, there is great benefit in having old files to go to when you need to work on something you have already done at some point earlier in your life. Use your experience. Build on it. Don’t waste it by throwing it all away.

  • Pray

We love the story of Jesus multiplying the loaves and fishes. He prays and the little boy’s lunch becomes a buffet for a crowd! Some of us have stories of God multiplying meals we have served when we did not think we would have enough.

In the same manner, why not pray and ask God to multiply your time? Ask God to stretch out your time so you will have adequate time to do what is required in your busy seasons. Or alternately, ask God to help you work more efficiently and accomplish more than you usually do in a certain period of time. Ask God to stretch your time and abilities to you can do your best, even in busy times.

Number one priority marked with red circle on math notebook
  • Focus

Sometimes in busy times we cause more problems for ourselves by getting caught up in all that needs to be done rather than focusing on one thing at a time. I don’t have to do the Visioning Retreat until Saturday, so I should focus on the other events that I need to prepare first. Work on one deadline at a time.

Focus in on one thing at a time so you can give it your best. Ask God to help you with your focus. He can help you work on one thing at a time rather than being overwhelmed with everything at once.

  • Do your best in the time you have

If you are good at what you do, you will want to do your best with your responsibilities. That is a good thing. But sometimes we have to let go of perfection and just do our best with the time and energy we have. This is not an excuse to do a poor job or not put in the effort, but there are times when our plate is just too full for us to make everything perfect. Do your best all the time, but also be realistic about the time you have.

Busy weeks will happen. Sometimes you will have multiple deadlines to meet at the same time. Ask God to help you and do the best you can, working on one thing at a time.

Keep looking up,

Andy Wiebe

Growing Your Joy

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A new year often brings New Years resolutions. Many people make them, and while few keep them, the idea of making commitments to improve your life is a good one. Resolutions are often about our personal health like losing weight or becoming more fit. Again, not a bad idea. Some may make commitments about their career. Maybe they want to pursue another level at their job or more education hoping that will result in a financial boost in income down the road.

But what about personal growth? What about growing in your joy? We all know that people of joy are much more fun to work with than people with no joy. And we personally feel better if we have joy inside as well.

Are you a person of joy? Do you share joy or do people sense a dark cloud over your head every time you walk by? What is it in your life that affects your Joy?

Our joy can be impacted by a number of things. If you always spend time with negative people, it will be hard to stay positive and maintain joy. It is not always possible to avoid spending time with negative people, especially if your co-workers or family are negative. What you can do, is choose to seek out and spend time with joyful people. If you have to look for them, then do that. Notice the people in life that make you feel just a bit happier and find ways to connect with them. You could even initiate a coffee date to deliberately spend some time with them.

Our joy may be impacted by the news. If you always consume the news, you will have to work at being full of joy because the news rarely shares positive stories. Make a commitment to cut down on how much news you consume. You might need to reduce your time on social media. Rather than cut these habits out completely, identify new habits that can take the place of the time you typically spend consuming new or other media

Some of us have a hard life. Things have not gone the way we hoped and dreamed. Our realities include single parenting, the loss of a child, or unemployment. The circumstances of our life can affect our joy. We can become sad, or discouraged, or even angry about what life has thrown at us. We look around and see happy people with good families and healthy children and perfect jobs and we get even more discouraged. The truth is, there are some things that we encounter in our life that are not good, terrible in fact. And yes, they drain all our joy. What can we do about that? I’ve been there, where I questioned God about what He was allowing to happen to me. I get it.

What do we do when we cannot change our life circumstances right now? How do we find joy?

One of the things that has helped me a lot is my faith in God. Yes, I said earlier that I have had times where I really questioned God, wondering if He really cared for me or not. But I have always come back to God because He and I have history together – a history of him being faithful in the past, and answering prayers. When I come back to God, I can trust Him to take care of me. I know that I am safe in His hands. I remember that He loves me, even when it seems others don’t. I remember that He has a future for me.

I can go to the Psalms in the Bible and receive encouragement there, that begins to open up the possibility of Joy again.

Psalm 62:8

O my people, trust in him at all times. Pour out your heart to him, for God is our refuge.

Psalm 46:1

God is our refuge and strength, always ready to help in times of trouble.

Psalm 2: 12

What joy for all who take refuge in him!

Psalm 4:7

You have given me greater joy than those who have abundant harvests of grain and new wine.

Psalm 28:7

The Lord is my strength and shield. I trust him with all my heart. He helps me, and my heart is filled with joy. I burst out in songs of thanksgiving.

Our joy can be affected by our circumstances. Sometimes we can change them, and then we should. Sometimes we can’t. I would encourage you to turn to God. Turn to the Bible. Read the psalms. And ask God to give you new Joy.

As you make commitments for personal growth this year, I encourage you to choose to develop more joy.

Keep looking up,

Andy Wiebe

Ancient Leadership Lessons

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Many of you would have great suggestions for books on leadership from your own reading and study. And the list would be quite varied as there are all kinds of books on leadership from many different aspects. I love to check out the latest leadership books, but I want to remind you of some ancient leadership lessons from an old book.

If you were to read the Bible with an ear for leadership concepts you would find many aspects to put into practice and learn from. While it is not a leadership book, the stories of different leaders in history can speak powerfully into our present leadership situations.

Nehemiah has been an example as he had a clear vision for how to repair the wall around Jerusalem, how he was able to recruit and delegate, and persevere through opposition. Ezra is an example of a leader as he rebuilt the temple in Jerusalem. These are some good examples for us.

Leaders, I would encourage you to read the Bible and look to the Bible to speak into and shape your leadership. Some of it is personal. We have examples of the faith of Abraham over a long period of time, continuing to trust God to be faithful to his promises. Had God given you a vision? Trust God to do his work through you to accomplish that vision. Continue to push ahead faithfully.

Joseph is an example of someone who persisted faithfully no matter the circumstances around him. All leaders face difficult situations from time to time, but we can continue to faithfully serve God even in those difficult times.

I like the desperation of Moses, begging God to go with him and the people. Moses said to God, “if you don’t personally go with us, don’t make us leave this place.” (Exodus 33:15) We need to have that kind of desperation for God to go with us too. As children of God, we know that we can accomplish little of value unless He goes with us. Christian leaders need to have that desperation of Moses that God go ahead and with you in all your endeavors.

We can learn from some of the negative examples as well. We can learn the devastation of listening to the crowd, as Aaron did, when he allowed the people to make a golden calf because Moses was gone to long. We can learn from the bad example of Eli who did not correct his sons when they disobeyed God. We can learn the importance of leading and not letting the crowd mislead us. We can learn the importance of following through and even discipling those under us when they do wrong.

We can learn from the example of the twelve spies the Israelites sent into the land God had promised them. They came back with stories, but there were two very different stories. Ten of them saw danger everywhere. They even exaggerated their stories – talking of giants who made us look like grasshoppers. But there were two others, Joshua and Caleb, who spoke of the wonderful fruit of the land and that it was flowing with “milk and honey”. It is a great place, and we can trust God to go ahead of us and give us the land. We can learn how the different views and the different stories we tell influence the people we lead in powerful ways. The Israelites listened to the majority and accepted the negative picture. They chose fear instead of trust because they listened to frightened leaders. God made them wander the wilderness until all that generation was dead and gone. Only then, were Joshua and Caleb able to enter the land with the next generation. What story are you telling? Are you pointing people to the problems or to the God who helps us through the problems?

And of course, we can look at how Jesus led his group of twelve. There are many leadership skills we can learn in how he led that small group. We can see how he loved and cared for those under his leadership, we can see examples he set when he washed their feet, we can learn from how he exhorted Peter when he misunderstood what Jesus’ plan was. We can learn from his commitment to the plan, never wavering.

Yes, learn from the great leadership books and seminars, but do not forget the ancient leadership wisdom from God’s word that still speaks into our leadership roles today.

Keep looking up,

Andy Wiebe

Here Comes 2023, Are You Ready?

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Here comes 2023. Is this the year for you?

Maybe this is the year where you take proactive steps to reach personal goals (or other goals). You want to do better and do more. I have personally benefited from using a Full Focus Planner from Michael Hyatt and his team. It guides the user through how to set goals for the year that you can break down to steps for each month and each week. Their site has helpful tools to guide your goal setting and strategic planning.

Let me suggest a few goals to pursue in your personal life and then some for your church as well.

Personal

We can set goals in our life in the domains of intellectual, emotional, relational, spiritual, vocational, and on and on. Whatever area of your life you want to grow in deserves a meaningful goal along with a strategy of how to reach that goal.

Could this be the year that you achieve goals you have been thinking about for a while?

One of my goals each year is to read the whole Bible. If you want to get to know God better, you might set a goal of reading the Bible in a year. There are several different reading plans available that help you know exactly how much to read each day in order to read all of the Bible in the 365 days of next year. Find a plan that works or check here.

Are you in need of some growth in the relational aspect of your life? Many people are lonely with few friends. Why not find a way to grow some new friendships. Join a club or a small group at your church. Set a goal of connecting with a few new people to see if some of them become good friends.

Are you looking to grow yourself as a leader? You could make a gool of reading a certain number of books on leadership, or look for a coach to help you process your next steps. A coach may help you sort out areas you want to work on and how to set a plan to do so.

Church

As a pastor, I am always looking for ways to improve what our church is doing and how I as the leader can help us move toward certain goals.

Maybe this is the year you ask someone to help your or your church pursue your God-given dreams. As a pastor or church leader, you have a heart for your church. You wish you could guide the church forward in a significant and organized way. A church assessment might be one way to do this, where a coach assesses your church and gives you a final report with clear ideas of possible next steps.

Maybe this is the year that you and your creative worship planning team become more intentional about planning transformational services. You want your Sunday services to have a greater impact but aren’t quite sure where to start. I would love to walk your worship planning through a process which will guide you in creating transformational and meaningful services your people will love.

I encourage you to find ways to continue to grow as a person and as a follower of Jesus Christ. If you would like to pursue personal growth with a coach, reach out to me. Develop a plan today that will help you to grow this year.

Keep looking up

Andy Wiebe

Book Reviews: Andy’s 2022 Reading Experience

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I will be sharing a brief review of every book I read this year. Hope you enjoy and hope it encourages you to keep reading.

SWEPT AWAY BY HIS PRESENCE – by Ron Auch

The subtitle of the book is: Refreshing the Church with the Power of Prayer. Ron Auch is calling the church back to prayer. He writes from a Pentecostal background, reminding the reader of the early revivals such as the Asuza Street Revival. In chapter 3 Auch points out how the first generations who experience God have a much different faith experience than the second, and how the third generation often has lost any experience of God. He calls the present generation back to prayer and a real and alive relationship with God. And he says prayer is the way to get that real relationship again. While the book is a little older (1997), the call to prayer is needed just as much today as it was back then.

No Insignificant Moments. No Insignificant People.

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The moments of our life are filled with little decisions. A mother in Zambia stirs her nshima. A farmer in Peru harvests his coffee. A businessman in Japan exits an elevator. Life is going on in every corner of the world. Insignificant moments? Insignificant people?

A kind word encourages a friend. A “thank you” lifts the spirits of the barista who prepared your coffee. A word of encouragement helps a young person decide on a career. Small moments that make a difference.

A secretary phones in sick, and a temp gets a new job. A student calls for prayer and a movement takes shape A neighbor introduces himself to another neighbor – and introduces him to the Lord three years later.

A woman pours perfume on a man’s dirty feet and wipes them with her hair – and Jesus makes sure it is recorded in history. An impatient soldier shoves a spear into Jesus’ side to make sure he is dead – and fulfills prophecy. Small, seemingly insignificant moments, with significant effects.

John Maxwell is famous for his writing and speaking on leadership. I was amazed at his ability to find good quotes and the right facts – until I heard he has a crew of people who do much of that work for him. Those who have made significant contributions to the world require the support of people in the background. Unknown people are in the background of all who seem to have made significant contributions to the world.

A friend is recognized for his act of bravery by the Canadian government for helping a fellow passenger to safety when their small plane crashed. He’s seen as a hero now, but in the moment simply decided to act. And it turned out to be a significant decision. A choice made in the moment, but a lasting impact and recognition.

There are no insignificant moments. All the seemingly insignificant decisions of seemingly insignificant moments shape who you become. Everything we do, as insignificant as it may seem, has significance. Those small decisions that we make in a moment accumulate in your character. They shape you and determine who you become.

So whether you eat or drink or whatever you do, do it all for the glory of God.”

the Apostle Paul

“So whether you eat or drink or whatever you do, do it all for the glory of God” writes the Apostle Paul in 1 Corinthians 10: 31. Brush your teeth for the glory of God? Share your testimony for the glory of God? Every moment that feels insignificant can glorify God. God is at work using the moments, the words, and the actions, of each person. God uses the average, unimportant people to bring Him glory.

Every moment can make a difference. Every word can be powerful. Every person has value and purpose.

May you live a life of significance as you surrender your life to the pursuit of the glory of God. Invite him into every aspect of your life, every decision you make, and you will live a life of significance in His eyes.

May you be a leader who recognizes the value of the insignificant moments and insignificant people.

Keep looking up,

Andy Wiebe

4 Documents That Keep You Organized

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I am leading a church through a transition period right now. One area of my focus is helping the church become more organized. Some churches are afraid that the more organized they become, the more the church resembles a business. That fear is founded in the idea that if a church becomes businesslike it loses its role as a church. But an organized church will run more efficiently and be more effective. Let me suggest four documents that will help the church become more organized and move you toward your full potential.

  1. Bylaws

Every organization must have a written document that guides their practices. Even when a denomination has a constitution, the local church still needs to have their own bylaws that give clarity to how they will function. This document directs how membership works, who can become a member, and what benefits and responsibilities members have. It clarifies how the leadership board is formed, including who is eligible for board roles and how they will be selected. Church Bylaws should include their Statement of Faith so everyone knows what their key beliefs are.

The bylaws should not include things that may change from time to time. Bylaws need to be reviewed regularly but should not be changed lightly. Instead, practices that may change from time to time can be included in a policy manual.

2. Policies

Every organization needs policies on how to handle things as small as who gets keys to the building and as complicated as how facility rentals work. Policies guide leadership in knowing how to address situations without requiring a unique decision every time when faced with a similar issue. For example, instead of addressing every request for a key separately, policies are established which can guide every distribution of keys without another board vote needed. This creates efficiency for both the leadership and church members in that each person should know what is required of them and the correct process for achieving their desired outcomes.

Further, a policy manual reduces the amount of decisions made at the leadership level because everyone can check the policy for how to handle situations that come up.

3. Job Descriptions

Many churches are lacking in providing good job descriptions. One church I served never even had a job description for their Lead Pastor – me. Good job descriptions give direction and hold people accountable. A good job description outlines the basic responsibilities that a person must meet to fulfill their role. This gives a board criteria to evaluate the individual’s efforts and keep them accountable to.

The latest job descriptions we were working through were for the Welcome Team at church. We established clear job descriptions for the Greeters, the Ushers, and the Coffee Crew. We even had one specific to the Head Usher who would captain the team on Sunday morning and cover a few extra responsibilities. Now, as we recruit people to these roles, each person will know exactly what we are asking of them.

Job descriptions need to include the job title, who the person will be responsible to and who will be responsible to them. It needs to list the qualifications for someone to step into this role as well as a list of responsibilities of the job. It is helpful to also determine a term, so everyone knows when this role is complete.

Job descriptions help identify and organize roles within an organization, which is valuable for ensuring everything that needs to be done.

4. Systems

This is something that many organizations, churches included, never even think of. It is helpful to have systems in place. These are basically a step-by-step instruction how to handle certain situations.

For example, a Welcome Team may have a system that guides them how to get contact information from new guests and how to pass that information on to the right people who will then follow up in some way.

The clearer the system is, the more likely it will be followed.

We all benefit when things become more organized. What documents have you found to be helpful for your organization or church?

I hope you have these documents in place. Let me know if you would like help developing these for your organization.

Keep looking up,

Andy Wiebe