God-given dreams

Preparing For Change #3: Begin Your Change by Easing Into It

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We experience some changes gradually; others come as an abrupt shock. When prices at the gas pumps go up by a cent or two at a time, we don’t notice as much as when it is a five-cent increase or more at once. Easing into a change can help a church be more accepting of the change as it develops. This gives people time to adjust to smaller changes instead of the whole change at once.

Break the Change into Smaller Parts

For many churches, Sunday Worship services have a familiar flow. The order of service is the same each Sunday. If you want to lead your church in changing its service, you may want to begin with small changes. Instead of changing everything, change one or two things at a time.

For example, if you want to add some variety to the service, you could begin by breaking the usual group of worship songs into two smaller groups, inserting a scripture reading or prayer time in between. Then, after a while, you could move the second group of songs to the end of the service for a time when you want to follow a sermon on praise with singing praise songs as a sermon response. After people get used to some changes in the singing, you can change how the welcome and announcements are done. If you always start with a song and then the welcome and announcements, try starting with a video clip highlighting a ministry in the church before doing the welcome and announcements. Instead of depending on the song to gather the church to worship, gather them with a video followed by a scriptural “call to worship” from one of the psalms.

Whatever your change, see if there are ways of breaking it into smaller changes to allow people to adapt slowly. As people see you make small changes that work, they may be willing to try a bigger change next time.

Do a Trial Run

It may be appropriate to introduce a change by announcing it as a “trial run.” You can set a date for the trial period. The caveat that this is a temporary change that will be evaluated later may give your church the willingness to try it for a while. You could even introduce the change by explaining that you are looking for a way to do things better, but you aren’t sure if this is the best way to do so. You can encourage your congregation to give you feedback as you try the change.

If you introduce a “trial run” change, make sure it is a long enough period to give it a good test run, but a short enough time to still be a trial period. If you introduce a change that you will try for a year or two, that is obviously no longer a trial run. And make sure to stick with your timeline. Do not extend it. Respect people by keeping your promises.

Promise an Evaluation

Whether it is presented as a trial run or not, you can promise all those involved in implementing the changes that you will be doing a thorough evaluation, which they can take part in, on a certain date. Evaluate it against the intended purpose. Be honest with the results. 

Three options arise out of an evaluation. First, if it didn’t do what you hoped, you can always revert to the old way. Second, if the change didn’t work, you can adjust aspects of it and try again. Or, third, you can introduce a completely reworked change to try again. You may have to wait a while before people are ready to try again, but that will give you time to figure out how best to move ahead, if that seems the best option.

May God guide you as you introduce change to your church.

Keep looking up,

Andy Wiebe

Preparing for Change #2: Prepare For the Projected Change

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In a world where change happens whether we like it or not, people are sometimes hesitant to follow a leader into more change. However, they may be open to change if the leader provides compelling reasons.  I talked about that in the last blog post. Another way to help people follow your change leadership is to help them prepare for the change.

Provide Examples

Some people are more willing to adopt a change if they know what to expect. Helping churches visualize the change can take away some of their fear of the unknown. They may still not be sure about it, but at least they will begin to understand where you are leading them and what that change will look like. Visualizing requires the leader to carefully explain the change with enough details that the change begins to make sense, whether they actually can picture it or just understand the steps involved.

Recently, I was leading a church in communion. Their tradition was to have the elders serve communion by passing the trays of bread and juice down the rows and people helping themselves to a piece of bread and cup of juice. Everyone waited until everyone had been served and then the pastor led them to eat the bread and drink the cup together as a congregation.

We had decided to change things up a bit. I explained to the congregation that they would be coming up to the front to receive the communion bread and juice. I came down off the stage to where the people would be coming up to show exactly where the bread and juice would be. I walked over and pointed to the side of the aisle we wanted people to come up in and which aisle they could follow to go back to their seats. I explained that we would still wait until everyone was served and participate together.

I tried to use words to explain what was happening. I tried to make my explanation itself visual as I pointed to the appropriate places and aisles. And I reminded them of what was still remaining the same. I think I helped them visualize it because it worked very smoothly!

Answer Questions

People have questions about upcoming changes. If they are given the opportunity to ask their questions, they may be more open to the change. As their questions are answered, your church members will be more informed and hopefully their concerns will be addressed. A leader may anticipate several questions and should answer as many of those early in the process, but there will always be other questions that people want clarified. As they are given time to process the upcoming change, and as they can ask questions, you are including them in the change without it just being dropped on their lap.

Stock Traders In A Meeting

Invite Engagement.

While not every change may allow this freedom, you can often invite the church to participate in planning the change. There are times when a change may be so scary for people that they do not want to be part of it at all. Forcing change will usually only increase the resistance. Do everything you can to help people see why the change is occuring, what it will look like, and what their involvement will require.

Recently, our church leadership suggested we have a Prayer Sunday, where instead of a sermon, we have corporate prayer. When I introduced the plan for the morning, I made it very clear that no one had to pray. I told them they could even say “Pass.” At the same time, I invited them to pray, even a brief sentence prayer, and gave them an example. It was good to see that most people participated, and no one seemed too uncomfortable or upset by the change.

Changes mean we have to adjust something. The better you prepare those you lead for the changes you are planning, the more likely they will be willing to adjust to the changes. May your changes go well.

Keep looking up,

And Wiebe

PREPARING FOR CHANGE #1: Presenting the Case.

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Change is a scary word for many people. Yet change is necessary if we want to continue to grow and respond to the world around us. Change gives the opportunity to improve with the hope of better results. Recognizing the value of change and helping others to do the same is an essential part of being an effective leader, as such, the next three blogs will be about leading change.

When we are leaders of change, we often assume people are following right behind us. We forget that, because of our role to lead initiatives and implement adjustments in order to see improvements, we often spend a lot of time thinking through changes before we introduce them to others, so what is familiar to us is brand new information to those we lead. We are prepared for it, but they are not. We need to be intentional and clear about what changes we are introducing, the reason for it, how it will look, and how we will evaluate it.

We want to invite people to change, not force them. It helps to give a clear idea of why each change is appropriate. Among the reasons for change may be a desire for creativity, a response to Biblical direction, or a reaction to statistical information.

Change and Creativity

I like trying new things, so I sometimes introduce change simply for creativity’s sake. I think there is a place for that.

Some churches have exactly the same order of service every Sunday. Everyone knows the order of announcements, prayers, singing, preaching, and so on. I like to rearrange the order of service because I think people respond to creativity. The same thing every time puts people to sleep. One member, who appreciated the creativity and variety told me, “I like coming to this church because I never know what to expect from Sunday to Sunday.”

I also like to arrange the service in different ways in order to highlight the theme of the morning in a unique and creative way. Celebrating communion is often done at the end of the worship service in the churches I serve. Sometimes, I move it to the beginning of the worship service so the rest of the service is a celebration of Jesus’ death and resurrection as we were just reminded of in taking communion.

Change and Biblical Reasons

Sometimes churches need to make changes because they recognize they are not fulfilling a Biblical direction as best they could.

A church may respond to a sermon series on prayer with a renewed emphasis on prayer. They may ask Bible Study groups to pray. A church may make a prayer room available for after-service prayer. They may cancel all programs for a week to invite everyone to come to special prayer events.

A church may ask all their small groups to put a greater emphasis on outreach and inviting unbelievers because they recognized they weren’t doing well in reaching unbelievers. This is one way they are hoping to fulfill the Biblical mandate to share the good news with those who have never heard. Sometimes churches need to make changes that they believe God is inviting them into because of Biblical reasons.

Change and Statistics

Some reasons for change include statistics. We measure many aspects of life, including how we do ministry, by certain numbers.

A Sunday School class that has only two attendees may need to be canceled to give that teacher the option of serving in an area with greater need.. Giving to ministries or missions outside of the church may need to be stopped or postponed when the church is in financial difficulty. If the income does not match the budget, the necessary reductions need to be made. A church that does a demographic study of their community may recognize that there is a large number of people of a certain ethnic group in their community that has no church or church reaching out to them, so they develop a specific ministry effort to share Jesus with that group of people.

Whatever your reason for the change, whether one of the above or something else, be clear about it so that those who are affected may understand why this change is good and needed. May God guide you as you lead change.

Keep looking up,

Andy Wiebe

Turning Vision Into Reality

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My wife and I enjoy spending time in our backyard. Two summers ago, I extended our deck. I had built a small deck, but it just couldn’t accommodate enough people. We began to dream about how we could extend it. My wife asked for a bench swing to be incorporated in it. A vision began to take shape in our minds of what could be, but vision alone accomplishes nothing. I had to develop a strategy that included practical steps, in the right order, to make the vision a reality. I had to determine how much lumber I needed, and how many of the different lengths and sizes. I had to figure out how many screws I needed. I would need chain to hang the swing. Once I had the materials delivered, I needed to work the steps, one at a time. Not being an experienced carpenter, there were a few times I had to sit and think, to evaluate if I was doing things in the right order. I didn’t want to put the decking on only to realize I had missed something underneath. There were also things I hadn’t planned for and learned along the way. I had to put in extra bracing in the frame to ensure the swing would not pull the deck apart when someone was swinging on it.

The end result is an enlarged deck with a bench swing – that actually works!

Many churches have realized the value of a vision. They work hard to develop a dream for their future. They pray, and they discuss, and create a vision of a future they can picture. But now what? While defining a vision can be difficult, it gets even harder as you move to developing a strategy to work towards that vision. This is where churches often fall short. They have a vision but don’t know how to actually achievve it. They lack a strategic plan.

When I work with a church to support their development of a strategic plan, I suggest the following steps and ask these questions along the way:

One: Pray

Pray first, pray during the planning, and pray as you move toward your goals. The church belongs to God so listen to him as you create and implement your strategy. Invite him to do his work in and through your efforts.

Two: Set clear Goals.

What goals can you work towards that will help you accomplish your vision? These goals act as checkpoints on the way to fully reaching your vision, to help make it less overwhelming.

Three: Create Action Steps

For each goal, determine the steps needed to accomplish that goal.

What smaller steps can be taken to move toward that goal? Can that larger goal be broken down into smaller manageable steps?

Are there certain steps that need to be accomplished before others?

Four: Assign Resources

This is primarily about people and finances.

Who needs to be assigned to this goal, or specific steps along the way?

Who needs to be in on decisions affecting these steps?

How much money is required for each step?

Will this be funded from a fund already in place or will fundraising be required?

Five: Establish a Timeline

What order do these steps need to be in? Determine a timeline, along with completion dates.

When will you start each step? When will you finish each step?

Six: Evaluate, Adjust, and Keep Going.

When it seems you are nearing the achievement of your goals, take time to evaluate to ensure you accomplished what you needed or if any readjustment or reworking of the strategy is needed.

If you want to see your vision becoming a reality, it is important to do the difficult work of creating a strategic plan and sticking to it. So, church leaders, I hope you have a vision for your church. Take the time to develop a strategy to help you move forward to achieving it.

Keep looking up,

Andy Wiebe

Make Prayer a Priority

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We have the incredible opportunity to talk with our Heavenly Father regularly. 1 John 5:14 tells us: “This is the confidence we have in approaching God: that if we ask anything according to his will, he hears us.” We can come to God in prayer, not afraid of him, not afraid we are intruding on his time, or worried that what we are asking is too trivial for him to care about. As pastors, we need to help the members of our church know they can talk to God in prayer too, and often.

Personal Prayer
It begins with the pastor’s prayer life. If you are not praying, it will be difficult to lead your congregation in prayer, You need to lead by going ahead. You need to talk with God often – not just because you are a pastor, but because you are a follower of Jesus. Have a conversation with him. Expect him to answer your prayers. Talk to him about your own spiritual life. Talk to him about your family. Pray for your church members by name. Use a prayer list to help you pray for everyone. Pray for specific aspects of their lives.

Implement practices that will help you improve your praying. Schedule a regular time daily for prayer. Read books on prayer. Read the prayers of the Bible. Equip yourself so that you can equip others.

Hands of a man praying in solitude with his Bible.

Corporate Prayer

Make sure that your church is a “house of prayer.” Include prayer in any meetings you have. Make sure you pray in your services. I attended a church once where the sermon was on prayer and the only prayer in the service was a quick wrap-up after the sermon. That is not good. Yes, we need to read scripture, and we need to worship in song, but we also need to pray.

Schedule prayer events for the church throughout the week. Plan regular prayer meetings. If you have small groups, ensure that the groups are taking time for prayer. You could even give them a guide or a list of things to pray for each week or each month. The “prayer chain” has been replaced in many churches with more updated options, but find an app that works for your church where you can share prayer requests with the whole church quickly, calling on everyone to pray for certain needs.

Special Prayer Opportunities

It is good to plan special prayer events or focuses throughout the year. I have often invited the church to a “3-week prayer” focus on a certain theme or topic, providing a guide which includes a few verses of scripture and prayer requests to pray.

Setting aside a “day of prayer” can be a good way to focus the church on prayer all day for one day. Invite people to come pray together at the church early in the morning before they go to work. Invite people to connect to an online prayer event over the lunch hour. Have a special prayer service in the evening. Send out hourly prayer reminders and encouragements to keep people praying.

In one church, we did an all-night “prayer vigil” open to all teens and adults. We began with a Saturday evening prayer service. People signed up to pray for an hour. Some people came on their own, some came as a group. One group in the middle of the night was three teen girls. One group early in the morning was dads and their sons. People could choose to follow guides prepared for them to read and pray through. Then, Sunday morning, we had a Celebration Service where we worshipped God, and people shared some of what they had experienced and heard from God!!

Let’s remember that we have a God who loves us and wants to have a regular conversation with us. We can go to him with anything and anytime. And, Pastors, let’s make sure we help our church to pray too.

Keep looking up,

Andy Wiebe

Don’t Just Examine the Bread!

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So the Israelites examined their food, but they did not consult the Lord.

Joshua 9:14 (New Living Translation)

Christian leaders need to recognize the importance of not accepting everything at face value. It is important that we do the work of evaluating the latest teaching. Even if the speaker or author or podcast host has a good reputation, we must do the work of determining if what they are saying and presenting and teaching is the truth.

Joshua 9 gives us a glimpse into an event in the life of the Israelites as they begin to conquer the Promised Land. They conquered Jericho by walking around it for a whole week and then shouting, bringing the walls down. They conquered Ai next.

After defeating these groups a delegation of strangers showed up on their doorstep. These Gibeonites didn’t live too far away, and heard how God gave them victory against all other people. They were afraid for their lives, so out of self-preservation, they put on a little drama. They wore patched sandals, brought dry and moldy bread, and carried cracking wineskins. They arrive at the Israelite camp looking every bit the faraway people they pretend to be.

The Gibeonites asked for a peace treaty, but the Israelites were clear: if you live nearby “we cannot make a treaty with you” (Joshua 9:7). God told them to conquer all the people. He did not want them to make a treaty with any of the people in the land He is giving them.

In an effort to convince the Israelites that they were from far away, the delegation pointed out the terrible shape of their supplies. And as verse 14 says, “the Israelites examined their food, but they did not consult the Lord.”

Other versions say “they sampled their provisions” or “took some of their provisions.” This can be both a symbol of friendship, as well as a “testing” of the supplies. The Israelites examined the supplies and discovered that they aligned with the story the delegation told. The Israelites felt they had done their “due diligence” and agreed to make a treaty. It is very clear the Israelites did this without consulting the Lord. They believed something and acted on it. They believed a lie and acted by making a treaty.

Only three days later they discover the Gibeonites were neighbours. The Israelites were not impressed, but their leaders convince them they couldn’t destroy the Gibeonites but must honour the treaty. Instead, the Israelites make the Gibeonites do forced labour.

How often do we as leaders think we have done our due diligence because we have in some way vetted what we have been told? Maybe we listen to a speaker and listen to a few other voices and accept what we are hearing at face value. We may do this work, and yet we forget to “consult the Lord” as we accept new ideas or try new ways of doing things.

It may be that the Israelites did not consult the Lord because they were encountering something new. They had seen God do incredible things for them over their history, including conquering Jericho and Ai just recently, but they had not met Gibeonites before, they had never encountered a peace delegation before, and they were still new at this concept of conquering the land God was giving them. Like them, when we encounter something new, we can get caught up in the new experience and forget to consult the Lord.

Instead of following the ways of the Israelites and simply “examining the bread,” we must inquire of the Lord. This should be one of our go-to moves. Ask God, “What do you think about what we have just heard? What do you think of this new idea?” Due diligence for a Christian leader should always include consulting the Lord. Accept new ideas carefully after consulting the Lord. Make new decisions after you have talked to God about them.

Yes, examine the bread, but also consult the Lord.

Keep looking up,

Andy Wiebe

What Your Office Says About You

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What does your office say about who you are or what you value?

When you walk into my office you will be bombarded by my Coca-Cola collection. It began with one unique Coke can years ago, and has expanded a lot over the years. I’m hoping the various cans, bottles, and trinkets show a bit of my human and whimsical side.

You will see picture of my family: my wife and two daughters, at various ages and at various places. A friend of ours drew a picture of my wife and the dog we had at that time, that I treasure. Anyone coming into my office should see that I love my family, and that my family includes my beautiful wife and beautiful daughters.

I have a wooden map of Africa on display, which would give me opportunity to talk to anyone interested about my sister who is a missionary in Zambia, and about a trip I was able to take to be at her wedding.

On the window sill is a small glass award given to me in recognition of 25 years of service as a pastor with the Christian and Missionary Alliance. This tells people that I have been a pastor for a while.

Spread all throughout my office in various shelves and on my desk are books. Anyone looking through my shelves would soon recognize my favorite authors, and favorite themes or topics I like reading about. If they looked closer they would find two books by H. Andy Wiebe. They would realize that I am an author.

My office proudly displays a Tassimo coffee machine, announcing my preference for coffee.

On my desk sits a complete season of six DVD sets of “Corner Gas” in a little case my daughter made for me years ago. People might get a sense of my humor as they see that.

Upon entering my office anyone could see my printer and a paper cutter and hole punch close to hand. I would be able to explain that I love teaching and often build my own booklets to use for boards and churches.

And noticeable to anyone checking out my office would be the number of Bibles on display. I have one shelf full of about twenty Bibles in various sizes and translations. On my desk are another two Bibles which I use most of the time: A New Living Translation Bible and a New International Version Bible. It would be clear that I value the Bible, and hopefully clear from the shape some of them are in, that I read the Bible often.

If someone looked a little closer at my desk, they might find a couple of prayer journals indicating that prayer is important in my life. If they asked, I could explain how I pray and how I long to not only tell God my needs but love to listen to and hear from God.

I would hope that my office reflects a person who loves his family and loves God! I would hope my office would show my love for reading and learning and growing. I hope each person who visits my office sees that I am someone who enjoys life.

What does your office say about you? Would people know something about your values? Would the items in your office give you opportunities to talk with people about what is most important to you?

What does your office say about you?

Keep looking up,

Andy Wiebe

Keeping Your Board Purposeful

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As a pastor, I have spent many evenings around a board table (or plastic folding table), discussing the ministry of the local church with appointed leaders. Each board is different in how the members work together, how they make decisions, and how they attempt to fulfill their role. But how can you, as a board, ensure some basics that will help the board meetings be meaningful and effective?

Do you know why you meet?

Board members do not meet as a church board just because that’s how it has always been, or because the government requires non-profit organizations to have a board. Each board member need to understand what their main purpose is and how they contribute to accomplishing that.

Purpose: A board exists to look after the “big picture” of the church.

This means that you, as a board, need to know the big picture. You need to know the vision of the church, the values and policies and procedures, and how they speak into how the board governs.

This is essential because the board is in place to ensure that the vision, values, policies, and procedures are clearly defined and followed. As a board member you may have been involved in forming these documents or you may arrive after previous members have completed that work. Now each board member needs to understand them clearly so you can help ensure they are fulfilled.

In a church board, much of the work is done by the pastor. If the church is smaller, board members may be involved with the pastor in following through on decision that are made. In larger churches, the board may be more of a policy board entrusting the lead pastor and his staff to do the working out of the decisions. The board sets the policy and entrusts the lead pastor to fulfill what has been decided. He then hands off aspects of that to the rest of the staff to accomplish.

In either case, the board needs to know the guiding documents well enough to know if the decisions they make are in alignment with this guidance and the scope of the board’s mandate. Board members need to know how the guiding principles speak into every decision that is made. These documents are intended to guide the decision making process and keep the board, the pastor, and the church heading in the agreed upon direction.

One aspect boards often forget is their role as “gate keepers” and “protectors.” The board functions as a gate keeper when it makes sure that leadership and the church are not heading in a direction away from what they stand for and believe in. They function as gate keepers when they ensure that vision, values, policies and procedures continue to guide them. As gate keepers, the board must receive regular updates from pastors and ministry leaders to be aware of where these leaders are going and to ensure that it is in the right direction.

A church board needs to also see the importance of its role in protecting the church. This may involve protecting the church from teaching or practices that do not align with what they believe the Bible teaches or what they have agreed upon in their guiding documents. Protection also includes protecting the people of the church from physical and emotional harm. Many churches have clear safety guidelines and practices in place to guide their ministry to children and youth and seniors. Church boards need to ensure they are protecting all who attend, serve, or lead the various ministries of the church.

If you are a board member, remind yourself and your board regularly that everything you do should be about promoting and protecting the big picture of the church. While there are times boards should get involved in day to day activities of the church, they should never relinquish this role of promoting the big picture and protecting the church.

Keep looking up

Andy Wiebe

Ending Well

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Every job you take on will eventually end. It may end when you retire after serving for 29 years like it did for the pastor of the church I am working with right now. The job may end when you are pushed out or let go. The job may end because you have a new opportunity waiting for you. Every job will eventually end, the question is: Will you end well?

When an ending happens on our own terms, like retirement or leaving to pursue another opportunity, our mindset is very different than when we are let go. Our attitude is also affected by how we feel about the people we are leaving behind. If we are not on good terms with most people on our team or in the church we serve, we may not mind leaving; if we are leaving good friends behind it may be bittersweet even if we are leaving on our own terms.

In either case, how do you end well?

Ending well has a lot to do with your attitude. You can choose to be grumpy and make your last days a grumpy experience for all, or you can determine to be cheerful, no matter the circumstances around your leaving.

I recently completed a contract with a church. As the last few weeks were winding down, I determined to make sure I stayed fully engaged right to the end. It was encouraging for people to see. One person even used the words, “We see you are fully engaged and not winding down.” I wanted to give my best. I deliberately planned a workshop for the second last weekend at the church, so I had something specific to work towards.

I encourage you to stay as engaged as possible even as you are nearing the final days. Don’t just coast the last bit but do what you can to encourage those you are leaving behind. No matter the reason for your departure, there will be some people who will greatly miss you. Encourage them as you finish up.

Do your best with every task you are responsible for. Look for ways to hand off any tasks others will be taking over. Make it a smooth transition for them. You don’t want people frustrated with you as you head for the door.

One of the reasons you want to end well is that everything you do is a demonstration of God’s character. You want to point people to Jesus, not leave them frustrated with you. You want to reflect well on the one you say you believe in and follow.

Another reason for ending well, is that everything you do contributes to your own reputation. Don’t burn bridges, you may need them again down the road. I was fired from one church. Over 20 years later they had me come back to be their transition pastor. The people in the church who still remembered me thought well of me and welcomed me back. Who knows what God will do in the years ahead, so end well so you are not destroying relationships that may be beneficial down the road.

End well, for the glory of God, for the good of the church, and for your own good. Protect relationships that you may need and want in the years to come.

Keep looking up,

Andy Wiebe

Good Systems Enable Good Work

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We can create systems that allow our work to be done easier and better.

Systems are the procedures and practices – even rituals – that we put in place in order to do a job. Some of these emerge naturally as we repeat certain tasks, but often we need to carefully think about crafting a system that will enable us to do our best efficiently.

A system includes all the little things we do in order to accomplish a task. Adhering to well-known systems helps people understand new settings or tasks with little training. People generally know where to park when they go to the local mall. There are curbs and signs and pained lines that everyone understands and can follow easily. We don’t need a training session every time we go to a new parking lot because the system is usually pretty clear.

The ushers at my church have a system that allows each usher to know when it is their turn to serve. They know they are to wear an “usher” tag and know where to find it. They know where to stand to greet people and ensure they find a seat.

They know when they will be called on to collect the offering and where to get the offering bags. They know where to take the bags when the offering has been collected. They all do it the same way every Sunday, no matter who is on, because they follow a clear system.

When I write a sermon, I have a system I have developed over the years. I don’t have to learn how to write a sermon every week because I have a system of how I choose a scripture text and create a sermon. I know how I will do my research. I have a list of questions to ask myself to guide the interpretation and research part of the process. I know how to write an outline. I know what questions to ask to make sure I have an appropriate application. I have a list of questions that guide me to bring creativity into the presentation.

A system helps me complete the work efficiently and accurately. Sometimes, when things are not going well in a church or organization it may simply be that we do not have a clearly defined system that everyone follows. This can cause conflict when individuals try to work according to different systems.

If something falls through the cracks, it may be that we have a faulty system. For example, if important announcements are consistently absent from the weekly bulletin, it may simply be that the person responsible for the announcements did not know how to communicate those to the person creating the bulletin.

As we develop new programs or change existing ones, we need to think of what systems to establish to set up the new program for success. Systems give clear directions for what to expect, when, and in what order and help us remember to do things that we might otherwise forget.

In developing systems be clear about the expected outcome. Identify the steps required to achieve the outcome and make it as simple as possible so that new people taking on the responsibility for that area can easily and quickly know what is expected, and then do it efficiently and accurately.

Here are some simple steps to develop a system.

  1. Think through the whole process and what steps would help you get a consistent result.
  2. Determine which person in which role is responsible for each step along the way.
  3. Lay out the best order for the tasks to be completed.
  4. Print out or post the complete system step by step indicating who does what in the process.
  5. Train people to know how to do each step and give them authority to do those steps.

Systems enable good work. Take the necessary time to develop them clearly and make them available to the right people.

Keep looking up,

Andy Wiebe