As pastors, we can not expect that people will trust us simply because we are “the pastor.” People have been let down by too many leaders, by too many pastors, to automatically trust a pastor. Trust must be earned. Pastors, we can intentionally lead in a trustworthy manner so people will trust us.

As pastors, we invite our members to listen to and respond to our sermons. We challenge people to step up and volunteer in church ministries. We ask people to accept changes we are making to how we run services and ministries. If church members trust us, they will be much more willing to follow our leadership. If they do not trust us, it will feel like dragging a car through mud. Here are a few ways to earn people’s trust.

Be real.

Being real begins with leaders being self-aware and confident in who they are. They are open with people. They share their stories and let others know who they are. This involves letting people know what they care about and sharing their life ups and downs.

Pastors, you don’t need to hide who you are. People can tell when you are not being authentic. Don’t feel that you have to be perfect or have all the answers. If people feel you are hiding something they will be slow to trust you.

Be consistent.

Trustworthy leaders are clear about their expectations and consistent with their goals. When circumstances are difficult, trustworthy leaders don’t abandon their goals too quickly in light of other priorities. A trustworthy leader is the same person up front leading as they are when you interact with them over a coffee.

Make sure your words and actions match. Trust is threatened when a leader is unpredictable. Do what you promise. I just led our church through a vision and values clarifying meeting that I promised would take no longer than ninety minutes. I was glad when, as we were wrapping up, I looked at the time to see we finished in about eighty minutes. Keeping your word helps earn people’s trust. We need to be consistent in what we say and do as we lead.

Be curious.

Curiosity is important particularly for leaders in a new setting or role. People appreciate a leader who is interested in who they are, who their family is, and what they are interested in.

As a Transitional Pastor I begin with a new church every twelve to fourteen months. I make an effort to meet people and get to know them. I ask lots of questions. Some questions are about the church, but many are about the people and their lives and what they care about. People generally like sharing about their life, especially if someone actually shows an interest. Get to know what they are good at and what they enjoy doing in life. You may be surprised at the hidden talents and passions you discover, and in the process, you will be earning people’s trust.

Be available.

Leaders who hide behind their desk and closed doors portray that they are hiding something. An open-door policy and a willingness to share contact information makes followers feel like they can be trusted. Being available demonstrates that a leader cares enough about others to connect with them on their terms, and it communicates a desire to hear from them. Leaders who are available can answer questions, clarify instructions, and welcome feedback.

Be hopeful.

Trustworthy leaders inspire others to hope in the future. We have the best hope to share, Jesus! We have a confident hope of a present and future in His hands! Leaders, don’t get caught dwelling on past mistakes. Deal with them quickly so you can refocus on a positive future that inspires hope in those you lead.

Pastors, we are asked to lead congregations of people. Let’s work at earning their trust, so we can lead well and enjoy the journey together.

Keep looking up,

Andy Wiebe